Job Description

sPECIAL sERVICE FOR gROUPS, INC

Job Announcement

Title: Workforce Developer                                         Division: HOPICS/Economic Stability

FLSA: Non-Exempt- Full Time                                  Supervisor: Program Manager

Pay Range or Rate: $23.00/hr - 26.00/hr (40hr/wk)       Revised:           7/1/23

• Summary

Under the direction of the Associate Director of Contracts, Compliamce, and Performance, the Employment Coordinator is responsible for the overall functioning of employment services and related activities offered through a variety of funding sources.  The Employment Services Coordinator will work focus on providing employment readiness and placement with the Single Adult Population. They  will assist individuals to become more integrated in their communities by maximizing the person’s strengths, interests and abilities to obtain and maintain employment.  The aim is for the person to direct their own activities that create a meaningful life including contributing to the community and developing relationships.  Support may occur in a variety of settings and may include providing personal care, assistance with daily living activities, job coaching, teaching/developing skills, advocating with the individual, assisting in communication and self-expression, and ultimately supporting the individual in meeting his or her own goals. 

• Essential Functions

The tasks, duties and responsibilities of the job include, but are not limited to, the following:

• Work collaboratively with the Employment Specialist to collect, interview, and assess client information regarding education, previous employment experience, skills, interest, qualifications, and personal information.
• Administer Tier Job Assessment to gather further information about the client’s aptitude and refer clients to appropriate employment opportunities.
• Assist clients with identifying possible career options and providing job placement assistance.
• Linking clients with the local Work Source Center.
• Assist clients with developing and assembling information for and the completion of job applications and resumes.
• Draws from existing contacts and continuously cultivates and maintains a network of prospective employers to initiate and promote the placement of HOPICS clients.
• Conducts cold calls to potential employers.
• Travel to various worksites to outreach to/ recruit prospective employers; and/or drive clients to interviews, job fairs, or other agencies(ie. local social security office, DMV) to obtain necessary documents for employment.
• Establish rapport with clients and employers to aid in successful achievement of client and contractual goals.
• Meet with employees/employers to discuss performance and offer suggestions for improvement when necessary.
• Coordinate and host four (4) Hiring Fairs a year.
• Cooordinate with local community colleges and vocational schools and host a total of three (3) Vocational Careers Fair a year.
• Identify additional resources to leverage employment placement support and training.
• Identify and develop relationships with local city and county libraries to provide additional resources for clients.
• Attend all case management case conference meetings.
• Assist individuals participating in Employment Services create a Career
• Works in collaboration with the Southeast Los Angeles WorkSource Portal
• prepare and equip participants to be top candidates for job vacancies,
• help people who are underemployed access living wage jobs,
• prepare and support people who are unemployed to secure jobs,
• help people improve job retention,
• connect participants to job training, vocational training and apprenticeship programs.
• Facilitate Job Readiness Classes (in person and virtually) two times per week for 4-hours each session and will cover:
  • Soft Skills Development (communication, positive attitude, teamwork, problem solving., talking/writing, cooperation, active listening, conflict resolution, and decision making)
  • Resume Development
  • Job Search
  • Interview Techniques, including mock interviews
  • Workplace Behavior and Presentation
  • Job Retention
  • Identifying Strengths and Opportunities for Growth
• Conduct Monthly Individuals Sessions with SSG/HOPICS Employment Specialists to provide one-on-one support to participants to address job search challenges, provide individual coaching, discuss job retention issues, provide linkages, and review the Career Development Plan.
• Facilitate Job Circles as a one-hour support group session weekly at minimum as a job retention tool and opportunity for participants to share and support one another through real time challenges in the workplace.
• Provide Linkages and Referrals to vocational training opportunities as a part of helping participants achieve their Career Development Plan objectives.
• Responsible for Employer Engagement and Maintenance to create more job opportunities and help remove barriers to employment for participants. This activity also includes maintenance of relationships by SSG/HOPICS staff being available to employers in the event issues arise in the workplace with one of the participants we placed.
• Provide support for education related activities to help with career advancement.
• Work collaboratively with the Program Coodinator to publish a monthly Employment Department Newsletter.
• Assist with training the Employment Specialist.
• Collobrate with the CBEST Program Manager to create and implement the Ticket to Work Job Placement Program at HOPICS.
• Develop and maintain a relationship with the SouthBay Investment Workforce Board to create an pathway to entrepreneurship for participants with the goal of becoming a small business owner.
• Develop and maintain current industry specific data on employers, labor market trends, placements, program outcomes, sources of service, and current job openings/leads.
• Assist with the coordination and implementation referrals and linkage system with internal programs and other agencies.
• Provide Quality Assurance to ensure orderly and updated files (paper and electronic- scanning).
• Communicate and coordinate with community agencies for needed client services.
• Supervise client’s progress and provide follow up services up to 6 months after they exit program.
• Outreach and develop working relationships with other agencies whose services will be beneficial to clients.
• Track Agency’s compliance with performance targets.
• S/he will assist in trainings and provide support to necessary staff, providers, and other project partners participating in project.
• Enter case notes into CHAMP and HMIS within 48 hours of client encounter.
• Submit weekly report on referrals and placements every Friday.
• Required to monitor and reinforce client progress and noncompliance report issues as they arise and document as needed (behavioral contract; termination forms; progress notes).
• Represent HOPICS in the community (HOPICS sponsored outreach events/meetings; community provider sponsored outreach events/meetings).
• Contribute to the obtainment of all contractual performance targets and the obtainment of division wide goals and performance outcomes.
• Attend required trainings.
• Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. 
• Represent the Agency in a professional manner at meetings and community events.
• Maintain files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes.
• Regular attendance required.
• Other duties as needed.

Secondary Functions

Perform other duties as assigned by the Associate Director of Contracts, Compliance and Performance.

Minimum Qualifications - Knowledge, Skills and Abilities Required

Associates Degree in Social Services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR five years experience working in social service field; case management and homeless program experience preferred.  If in recovery, a minimum of three (3) years of being drug and alcohol free is required.  Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation.  Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.  Bilingual, read, write and speak Spanish. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Reliable transportation is required.  Ability to communicate effectively, both written and orally.  Experience working with homeless individual single adults and families. Proof of COVID-19 vaccaination (up-to-date).

Non-Essential Qualifications:

None

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required.  There is some responsibility to work in noisy environments where children and adults are present. 

Physical Requirements

The Employment Specialist typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.

Mental Requirements

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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