Job Description

Aquent has an EXCITING opportunity for a UX Researcher in the United States!

This role is 100% remote. You must be able to work Eastern Time Zone hours on a daily basis.

To be considered for this role, you must:

• Currently live in the United States
• Be authorized to work in the United States
• Not require sponsorship of any kind during the duration of the assignment. Sorry, C2C is not permitted for this position.
• Be able to showcase your work through case studies and/or a portfolio.

As a User Experience (UX) Research Contractor on the UX Research team, you will be responsible for scoping and executing custom research across digital assets at our client. This role will specifically focus on digital experiences for websites, mobile apps, and portals among many others. You will partner with software product development teams, comprising of UX Product Designers, UX Content Strategists, business teams, and Information Technology to understand business objectives, technology capabilities, and to ensure design solutions meet our agents’ needs.

You’ll lead exciting new research projects designed to identify the needs and behaviors of our agents so that we can build best-in-class experiences for them. You will leverage your deep expertise in user research methods (e.g., usability testing, online surveys, interviews, card sorts, etc.) and Design Thinking and Lean UX methodologies. You will interpret, synthesize, and communicate complex research results in a way to empower business decisions and outcomes.

Job Responsibilities:

• Plans and conducts user research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development and optimization.
• Contributes to the product development process, including discovery, identifying customer needs, ideation, testing, and continuously gathering customer feedback throughout the entire product development process.
• Plans and facilitates design thinking workshops and activities including problem statement creation, alignment on goals, persona development, and journey-mapping.
• Leads objective setting discussions and creates clear research roadmaps for software product development teams.
• Contributes to the development of functional strategy and future direction.
• Recommends the right research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups).
• Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices.
• Communicates clear, concise, and objective research findings that focus on actionable insights.
• Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise.

Education, Experience, and Skill Requirements:

• Minimum of 5 years of related UX Research experience (3+ years if you have a Master's Degree).
• A minimum of a Bachelor’s degree in Human Factors, Human-Computer Interaction, Information Design, or other related field.
• Expertise in a variety of qualitative research methods, including running usability studies and lean usability tests, conducting customer research interviews, and writing expert (heuristic) reviews.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with quantitative and qualitative research tools, such as Qualtrics and UserZoom.
• Familiarity with methodologies such as Design Thinking and Lean UX.
• Advanced written and oral communication skills. Ability to present projects and status reports to cross-functional leadership.
• Strong communication, organizational, analytical, critical thinking, and team building skills.
• Proven track record of collaborating effectively with cross-functional teams.

The target hiring compensation range for this role is $46.74 to $51.94 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent gets access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through AquentGymnasium .

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Working with AQUENT provides you access to some pretty awesome perks:

• Subsidized (up to 85%!) Health, Vision and Dental Benefits, and Access to Fidelity 401(k) with Matching!
• FSA Program
• Weekly Direct Deposit
• Resume / Portfolio Review + Interview Prep. You’ll be set-up for success!

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