Job Description

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

Intern Program Begins: May 12, 2025

Intern Program Ends: August 8, 2025

Pay Rate: $18/hr

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Join OneAZ Credit Union's growing Member Experience team as a Voice of the Member Intern. You'll help drive member-centric innovation by gathering, analyzing, and translating member feedback into actionable insights that improve products, services, and digital experiences. This internship is ideal for students passionate about human behavior, member advocacy, and data-driven experience design.

• Support the development and analysis of member surveys, focus groups, and usability testing
• Assist with synthesizing member sentiment from multiple channels (calls, surveys, reviews, social media)
• Collaborate with UX designers, marketing, and product teams to share VoM findings
• Support VoM monthly dashboard
• Help manage Voice of the Member dashboards and performance KPIs
• Conduct literature reviews and apply behavioral science frameworks to improve feedback loops
• Participate in journey mapping and persona-building exercises based on feedback data
• Conduct regular visits to local branches and offices, approximately 10% of the time, to ensure alignment with company standards and provide support as needed.

What You Bring

• Enrolled in a Bachelor's or Master's program in Cognitive Psychology, Industrial-Organizational Psychology, Human Factors, or a related behavioral science field
• Strong communication, research, and data interpretation skills
• Familiarity with survey platforms (e.g., Medallia, SurveyMonkey, Lyssna) and data tools (e.g., Excel, Sigma BI, Power BI)
• Interest in human-centered design, member experience, or financial wellness
• Ability to work independently and collaboratively in a fast-paced environment
• Detail-oriented and excellent organization skills
• Demonstrate a passion for creativity and dedication for getting the job done
• Be a self-starter and adapt to the pace of the department
• Team oriented and highly collaborative
• Attention to detail
• A passion for people, innovation, and growth.

Why Join OneAZ?

At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible.

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

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