Job Description

Job Description

Job Description

Are you passionate about driving excellence and innovation in service operations ? Join our dynamic team as the Services Operations Manager , where you’ll lead, inspire and expand our service operations team. 

Who We Are: 
Kurt J. Lesker Company (KJLC) stands at the forefront of technological innovation on an international scale, providing advanced manufacturing solutions that cater to a diverse range of critical industries. With over 70 years of excellence, KJLC has established itself as a pivotal force in the semiconductor, aerospace, medical , and optical sectors , manufacturing and delivering high-quality vacuum products and systems that are integral to the development of cutting-edge technologies. We’ve been recognized for our workplace culture, sustainability, ethics, and manufacturing excellence . 

Summary:
The Services Operations Manager will ensure our operations meet the highest quality standards and financial goals by evolving our facilities, methods, equipment, and staffing to align with the strategic business objectives, delivering exceptional, timely, and cost-effective repairs and rebuilds.

Responsibilities: 

• Staff Management: Lead comprehensive managerial duties for staff, encompassing performance and compensation management, goal setting, coaching, leadership, and strategic adjustment of staff levels to align with business needs 
• Operational Efficiency: Achieve operational objectives by standardizing processes, scheduling tasks, and monitoring key metrics 
• Performance: Implement daily performance management, job cost analysis, and budget comparisons using D365 or Power BI 
• Oversee budgets and timelines: Manage budgets and timelines for department initiatives, production jobs, and capital projects 
• Inventory Management: Manage inventory for the Vacuum Services Department
• Problem Solving: Resolve operational issues by identifying root causes and implementing CAPA processes, while driving Continual Improvement, Lean, and 6S programs. 
• Policy and Compliance : Develop and implement department policies and work instructions, maintain accurate process documentation, and ensure compliance with company policies, including HR and safety 
• Quality Management: Track and improve Corporate Quality Goals, including on-time delivery, continual improvement, customer satisfaction, and defect-free products. 
• Strategic Planning: Plan for future growth and generate ROI calculations for capital purchases and expansions 
• Collaboration: Interact with Sales, Customers, and Vendors and collaborate cross-functionally to achieve corporate goals 
• Technology: Stay updated on manufacturing best practices and technology 
• Travel: Occasionally travel domestically and internationally 
• All other duties assigned 

Qualifications: 

Required 

• BS in Manufacturing, Industrial or Mechanical Engineering or equivalent work experience 
• Minimum 4 years’ experience leading a Service Department including direct management experience 
• Exceptional leadership, management, professional communication, and organizational skills 
• Expertise in Microsoft software applications 
• Experienced in Lean, 6S, CAPA, Processing Mapping and Daily performance management 
• Highly self-motivated and persistent, excelling in fast-paced environments with strong initiative, judgment, and discipline 

Preferred 

• Mechanical working knowledge of vacuum equipment 
• Knowledgeable in Demand, Resource and Material Planning & Scheduling 
• Experience in facility expansion planning including floor plan development 

Benefits & Awards:  

• Comprehensive benefits, including medical, dental, vision, life and disability insurances  
• On-site Gym and Running Trail   
• Climate Controlled Environment   
• Health & Wellness Programs including mental, physical, and financial (on-site yoga, meditation, seminars, flu shots, biometrics Screening, annual 5K and waste pick up events, etc.)    
• Recycling program, solar panels and electric vehicle plug in station    
• Paid time off    
• 401(k) with employer match   
• Office-wide events   
• Employee recognition programs   
• Ernst & Young LLP - Entrepreneur Of The Year® East Central Award to Kurt J. Lesker IV  
• Advance Manufacturing Award 

 
Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at hr@lesker.com or call (412) 387-9200 to provide the nature of your request.    

 
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