Job Description
Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Calero, a leader in innovative SaaS Management solutions, is seeking a passionate SaaS Service Operations Manager to join our team. In this role, you will play a crucial part in driving customer retention and growth by building strong relationships with clients and ensuring their success with our SaaS Management platform.
You will take the lead in resolving escalations, actively managing customer health, and collaborating with cross-functional teams to enhance our service delivery. If you thrive in a fast-paced environment and are eager to make a significant impact on our clients’ success, we want to hear from you!
Essential Responsibilities:
Customer Management:
Talent Management
Partner Management
Education:
Experience and Training:
The salary range for this position is $75,000-$82,000 annually. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.
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