Job Description

Job Description

Job Description

Comprehensive Urology is dedicated to delivering exceptional urological care through innovation, collaboration, and a steadfast commitment to patient well-being.

Our core values are centered around:

• Patient-Centered Care: Placing the patient at the heart of all we do.
• Innovation and Leadership: Driving advancements in urological care and setting industry standards.
• Collaboration: Fostering partnerships to optimize patient outcomes.
• Expertise: Delivering exceptional care through highly skilled physicians.
• Quality: Continuously improving the quality of care through evidence-based practices.

By embodying these principles, Comprehensive Urology is committed to providing the highest level of urological care and improving the lives of our patients.

We are seeking a dedicated Front Desk Manager to oversee the daily operations of our fast-paced offices. The ideal candidate will be responsible for ensuring exceptional customer support, maintaining organizational efficiency, and managing various administrative tasks to uphold the smooth functioning of the front desk.

Duties

• Oversee all day-to-day operations and ensure compliance with regulatory requirements and departmental policies
• Maintain a quality culture in the workplace, providing feedback to staff and adherence to procedural standards and performance
• Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment check-out
• Monitor office communication and performance to ensure that medical receptionist and medical assistants operate in an efficient, accurate, and customer-focused manner
• Ensure patient satisfaction, including regulating when there is a complaint and developing process improvements to prevent repetitions.
• Ensures co-pays are compliantly collected and cash is reconciled and prepared for deposit.
• Covering for other Authorization coordinators when off or if help is needed.
• Obtain Authorizations for all surgeries, Diagnostic studies & Specialty Drugs.
• Ability to interpret insurance benefits and apply them to patient services.
• Providing clear and concise communication to the Insurance when getting Authorizations as well as descriptive communication entered clearly into our EMR system within a patient’s chart when a precertification/prior authorization is required by the patient’s insurance plan.
• Coordinate information from the Doctor (when necessary), surgical staff, Physician’s office, etc., as needed to complete the Authorization process.
• Meet with staff regularly to review departmental progress and create positive teamwork between clinical and non-clinical colleagues.
• All other duties assigned and modified at the manager’s discretion.
• This is a working manager position, which requires knowledge of all front desk duties.

Requirements:

- Proven experience in customer support and Medical Office Front Desk Management.

- Strong organizational skills with the ability to multitask effectively.

- Familiarity with computerized systems for appointment scheduling and file management.

- Prior experience as a Medical Receptionist or in a medical office setting is advantageous.

- Proficiency in calendar management and office software applications.

- Excellent file organization skills with attention to detail.

- Exceptional phone etiquette and communication abilities.

Join our team as a Front Desk Manager and play a pivotal role in providing a welcoming environment for our clients while ensuring the smooth operation of our front desk area.

Company Description

As pioneers in the field, we have a rich history of shaping urological care standards. Our founding role in the nation's first Office-based Urology Quality Collaborative underscores our dedication to improving patient outcomes through evidence-based best practices. By expanding this initiative to encompass the majority of Michigan's urologists, we demonstrate our leadership in elevating the quality of care statewide.

Our team of highly skilled physicians, backed by advanced training from premier institutions, represents the pinnacle of urological expertise. This diverse range of specialties ensures comprehensive care tailored to each patient's unique needs.

Through our affiliation with Michigan's largest independent multispecialty group, we leverage a collaborative network to enhance patient care and access to a broader spectrum of medical services.

Company Description

As pioneers in the field, we have a rich history of shaping urological care standards. Our founding role in the nation's first Office-based Urology Quality Collaborative underscores our dedication to improving patient outcomes through evidence-based best practices. By expanding this initiative to encompass the majority of Michigan's urologists, we demonstrate our leadership in elevating the quality of care statewide.\r\n\r\nOur team of highly skilled physicians, backed by advanced training from premier institutions, represents the pinnacle of urological expertise. This diverse range of specialties ensures comprehensive care tailored to each patient's unique needs.\r\n\r\nThrough our affiliation with Michigan's largest independent multispecialty group, we leverage a collaborative network to enhance patient care and access to a broader spectrum of medical services.

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