Job Description
POSITION DESCRIPTION
The IT Analyst will assist with configuring, maintaining and troubleshooting the POS software and infrastructure, taking ownership of issues and providing timely resolution.
KEY RESPONSIBILITIES
· Set up and configuration of POS system
· Test software and provide feedback
· Diagnose and troubleshoot problems and provide appropriate, timely solutions
· Make updates to the system on a regular basis, including menu changes, promotions, etc.
· Recommend improvements after troubleshooting and analyzing live environment behaviours
· Generate reports from the system
· Maintain and update records of procedures and processes
· Clearly compose and deliver verbal and written information for technical and non-technical audiences to convey, explain, and educate stakeholders on technical information and products
· Provide support on an ongoing basis, including evenings and weekends
QUALIFICATIONS, EXPERIENCE and KEY SKILLS
College Diploma in Computer Science or equivalent
2 years’ experience as POS Support Analyst or technical support analyst
Strong knowledge of POS systems
Ability to troubleshoot POS issues/problems as the arise
Strong analytical and technical skills
Ability to evaluate software and provide solutions based on the findings
Ability to effectively manage multiple activities
Excellent communication skills, both oral and written, including the ability to produce clear and well-organized documents
Proven analytical and problem-solving skills
Must be bilingual and have a strong command of the French language.
Must perform frequent onsite visits to stores.
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