Inbound Call Center Representative- Burtonsville Job at 1st Choice, LLC, Burtonsville, MD

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  • 1st Choice, LLC
  • Burtonsville, MD

Job Description

WE HAVE THE JOB FOR YOU!

1st Choice has an opening for a Inbound Call Center Representative located in Burtonsville, Maryland. We are actively hiring for our clients and have many different jobs in the surrounding areas.

Inbound Call Center Representative Job Duties:

  • Answering customer calls for Client Services Call Center
  • Maintain customer records by updating account information on eTIMS system
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problem by utilizing Montgomery County Parking Business Rules.
  • Expedite correction or adjustment to supervisor, complete daily call logs; follow up to ensure resolution.
  • Fax appropriate documentation.
  • Escalate customer complaints or callback requests to the appropriate supervisor.
  • Contribute to team effort by accomplishing related results as needed.
  • Any other duties assigned.

 

Skills and Qualifications:

  • Previous Call Center Customer Service experience preferred, good Communication and Listening skills, Quality Focus.
  • Computer Skills- (Microsoft Word)
  • Problem Solving, Documentation Skills, Phone Skills, Resolving Conflict, Analyzing Information,
  • Multi-tasking, edit customer accounts by adding and documenting information. Etc.
  • Professional and Courteous when answering calls


Hours: Monday - Friday 8:30am-5:00pm

Job Tags

Contract work, Monday to Friday,

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