Job Description
Overview
HRX is designed to drive Hard Rock’s evolution into a fully integrated, omni-channel ecosystem. By seamlessly bridging physical and digital experiences, HRX will add value to all Hard Rock divisions, becoming the digital gateway at every customer touchpoint.
At Hard Rock, we believe every experience should be unforgettable. As the Director of HRX eCommerce, you will lead the strategy and vision for the Hard Rock Experience app, overseeing various business lines, including online bookings, merchandise, and more. You will collaborate with cross-functional teams to design and deliver seamless, personalized customer journeys across all digital touchpoints.
Responsibilities
• Lead and execute the strategy and product roadmap for Hard Rock’s Experience app, focusing on key areas such as merchandise, online bookings, and other digital offerings.
• Partner with Product, Design, Technology, and Marketing teams to create cohesive, engaging experiences that reflect Hard Rock’s brand and values.
• Optimize eCommerce sales through native apps and omni-channel user flows to drive revenue growth and enhance customer engagement.
• Build and mentor a high-performing team focused on innovation in digital and eCommerce experiences.
• Drive continuous improvement in app functionality, usability, and user experience, ensuring the app evolves to meet both customer needs and business goals.
Qualifications
• 8+ years of experience in Product Management, with a proven track record leading product teams in direct-to-consumer and eCommerce, ideally within a global brand.
• Expertise in building and scaling eCommerce products, with hands-on experience in Agile and Scrum methodologies.
• A passion for creating exceptional, customer-centric experiences that align with the Hard Rock brand.
• Strong analytical skills and experience using data to inform decision-making and drive product improvements.
• Excellent communication skills, with the ability to collaborate effectively across teams and present ideas clearly to both technical and non-technical stakeholders.
• High proficiency in English, with exceptional written and verbal communication skills.
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