Job Description

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

Position Overview

The Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations.

Essential Responsibilities

Reviewing traffic violations

Processing payments

Maintaining a working knowledge of customer rules and regulations

Ensure work is completed in accordance with local rules

Providing a one-stop resolution to customer inquiries

In addition to normal processing/production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s)

Monitor service request workflow (Fresh Desk Tickets)

Assist with processing of backlog and incoming service requests within the department

Assisting with data entry based on need and workload.

Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices, etc.)

Assist in special assignments and projects as needed

Review outgoing transactions for accuracy, identify, document, and correct errors, provide defect completion, and escalate to management as needed

Assist in root cause analysis (RCA) creation/documentation as needed

Other duties as assigned by Management

Works well in a team environment and can work with individuals from all business areas

Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics

REQUIREMENTS:

• Dual language, fluent in English and Spanish is required.
• High School Diploma or GED equivalent
• Minimum 2 years prior experience in a similar role essential
• Intermediate knowledge of Microsoft Office products (Excel, Word, PowerPoint)
• Previous experience with data entry is a plus.
• Ability to pass state background checks
• Capable of learning internal proprietary computer software applications
• Effective communication skills, both written and verbal
• Position located in Jupiter, Florida
• Must possess “soft skills”: personal effectiveness, creative problem solving, strategic thinking
• Minimum of 30 words per minute typing skills
• Maintain strict confidentiality on all matters

DESIRED

• Degree level education
• Experience in Zendesk
• Experience in SAP, or other ERP/MRP database desired

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch or crawl; talk and hear.

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